Acme Support Bot

Active 14% 14.3k / 100k
Support chatbot · Standard model

Bot overview

Activity for this chatbot — vs previous 30 days.

  • Messages 432 +11%
  • Sessions 28 +6%
  • Tokens used 4.1k +18%
  • Resolution rate 91% +4%
Token usage · this month +18%
14,320
14.3% of 100,000 monthly limit
Input 8,592 Output 5,728

Activity over time

Daily volume — last 7 days · stacked by metric.

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Apr 9, 2026
Messages78
Sessions5
Tokens740
Avg msgs15.6
Messages Sessions Tokens Avg msgs/sess

Top questions

Most-asked queries this period.

"How do I reset my password?"28
"What are your support hours?"21
"Where can I find my invoice?"14
"How do I cancel my subscription?"11
"Can I get a refund?"8

Outcomes

How conversations ended this period.

89%
Resolved by bot 25 conversations
7%
Handoff to human 2 conversations
4%
Abandoned 1 conversation

Guardrail triggers

Messages blocked by safety rules for this chatbot.

Manage rules →
Category
Count
Last triggered
Competitor mentions
3
Yesterday
Off-topic
1
Apr 8, 2026
Active members 5 2 admins · 3 agents
Online now 3 2 away · 0 offline
Avg response 2m 14s vs 3m 02s last week
Resolved this week 42 all 5 escalations

Support agents for this chatbot

Members who handle escalated chats from Acme Support Bot.

Member
Role
Status
Active chats
Actions
DJ
David Jeras You david@acme.com
Admin
Online
2 · 18 this week
MC
Maya Chen maya@acme.com
Lead agent
Online
3 · 24 this week
JK
James Kim james@acme.com
Agent
Online
1 · 12 this week
PR
Priya Raman priya@acme.com
Admin
Away · 18m
0 · 6 this week
AT
Aria Thompson aria@acme.com
Agent
Away · 1h
0 · 9 this week

Routing rules

How escalated conversations are assigned to your team.

Round-robin between online agents Distribute new escalations evenly across agents who are currently online.
Skip away agents Don't route to teammates who have been idle for more than 10 minutes.
Notify on Slack Post a message in your team's channel when a chat is escalated.

Voice & guardrails

Define how the chatbot speaks and what it should never discuss.

Bot avatar Square PNG, JPG or SVG · max 2 MB · recommended 256×256.
Or pick a preset:
Shown to end users in the widget header.
Formal Professional Friendly Casual Playful
  • Weapons & explosivesRefuse instructions or facilitation.
  • Terrorism & extremismRefuse violence-related content.
  • Child safetyBlock any content harmful to minors.
  • Suicide & self-harmRedirect to crisis resources.
  • Competitor mentionsAvoid praising or naming competitors.
  • Hate speechBlock discrimination & slurs.
  • Medical adviceDefer to licensed professionals.
  • Personal data (PII)Never store or echo sensitive PII.
Selected topics will be refused or redirected. See full policy.
System instructions Raw prompt · advanced
Appended directly to the system prompt. Use only if you know what you are doing.

Persona preview

Sample exchange with current settings applied.

User:
"Hi, can you tell me your shipping policy?"
Bot:
"Of course! We ship orders within 1–2 business days, and most arrive in 3–5 days. You can track your order from your account dashboard. Anything else I can help with?"

Response guidance

Rules the bot follows when generating responses. Add as many as needed per category.

Communication style
Suggestions:
Content and clarification
Suggestions:
Content and sources
Suggestions:
Basic plan · 1 file · 1 URL. Upgrade to Pro for unlimited knowledge sources.

Files

PDF, DOCX, TXT, and Markdown documents indexed for retrieval.

manual-v2.pdf
1.2 MB · 24 chunks · indexed Apr 12, 2026
Indexed
1 / 1 file slots used Upgrade for more →

Website URLs

Crawled and re-indexed periodically.

acme.com/support
Last synced 2 hours ago · 24 pages indexed
Synced

Grounding strictness

How tightly the bot stays inside indexed knowledge.

Loose — more creative responses Strict — only from indexed docs

Model parameters

Tune how the underlying model generates responses.

Standard works for most support and FAQ workloads.
0 = deterministic · 2 = very random
Tokens per response
Nucleus sampling. Leave at 1 unless tuning style.

Capabilities

Toggle features available in this chatbot.

RAG (retrieval augmented) Answer from knowledge base using retrieval-augmented generation.
Grounding Only answer from verified knowledge base documents — refuse otherwise.
File uploads Allow users to upload files during a conversation (max 5 MB each).
Image generation Generate images from text prompts. Available on Pro plan.
Pro
Voice responses Convert bot replies to speech using neural voice models.
Pro

Branding

Look and feel of the embedded widget.

Upload your brand mark PNG, SVG or JPG · transparent background recommended · max 1 MB · 64×64+
Hide "Powered by Egle" Remove branding from the widget footer.
Pro

Embed code

Paste this snippet just before </body> on your site.

<script src="https://egle.chat/widget.js"
  data-id="abc123"></script>

Live preview

Updates instantly as you change settings.

Acme Support Bot

Online
👋 Hi! How can I help you today?
How do I reset my password?
What are your support hours?
Type a message…
Powered by Egle

API key

Use this key to access the chatbot via API.

Keep this key secret. Regenerating will revoke the old key immediately.

Rate limits

Throttle API requests to protect this chatbot.

Token limits

Chatbot stops responding when this monthly limit is reached.

Used this month 14,320 / 100,000

Human handoff

Bring a real teammate into the conversation when the bot can't help.

Enable human handoff Notify a real person when the bot cannot resolve a query.

Archive chatbot

The chatbot becomes inactive and stops responding. You can reactivate it later — knowledge base and configuration stay intact.

Delete chatbot

Permanently delete this chatbot, all its knowledge base data, conversation history, and analytics. This cannot be undone.